Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Auto Wholesale Australia’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Auto Wholesale Australia’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 45 Charles St , COBURG NORTH, VIC - 3058. Our ABN is . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

AWA Parts Australia Pty Ltd (“AWA Parts Australia”, “we”, “our”, “us”) values and respects the privacy of our customers. This policy explains how we collect, use, store, and protect personal information.

For this policy, “customers” include website visitors, account holders, product purchasers, service users, and anyone who interacts with us. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth), as amended.

1. Personal Information We Collect

   We may collect personal details such as your name, address, phone number, email address, and payment details when you:

   • browse our website,
   • place an order,
   • create an account,
   • contact our customer service team, or
   • subscribe to communications.

   Most information is collected directly from you, although we may also receive information from third-party service providers, related companies, or publicly available sources.

   We do not typically collect sensitive information (e.g., health or political information). If we ever need to, we will request your consent or only collect it if the law permits.

2. How We Use Your Information

   Your personal information may be used to:

   • process and deliver orders,
   • provide support and respond to enquiries,
   • manage accounts and billing,
   • improve our website, products, and services,
   • send updates, promotions, or offers that may interest you (you may opt out at any time).

   We do not retain your credit or debit card details. These are securely processed by trusted third-party payment providers such as PayPal or eWAY.

3. Sharing of Information

   We may share your personal information with:

   • delivery and logistics providers,
   • IT, payment, and marketing service providers,
   • related companies within AWA Parts Australia,
   • regulatory bodies, if required by law.

   Some of our service providers may be located overseas, including in the USA. We take steps to ensure that any overseas providers protect your information to a standard comparable with Australian privacy laws.

4. Aggregate and Non-Identifiable Data

   We may collect non-personal information such as browser type, IP address, and website usage statistics. This information helps us optimise our website and services. Aggregated data may also be used for analysis, research, or marketing, but it does not identify individuals.

5. Security

   We take reasonable steps to safeguard your personal information using secure databases, firewalls, and restricted staff access. However, no data transmitted over the internet can be guaranteed as completely secure.

   You are responsible for protecting your own account details and passwords.

6. Access and Corrections

   You may request access to personal information we hold about you and ask for corrections if it is inaccurate or incomplete. If we cannot provide access, we will explain why.

7. Cookies and Website Tracking

   Our website may use cookies to improve your experience, track usage, and support transactions. You may disable cookies in your browser, but some features of the website may not work correctly if you do.

8. Third-Party Links

   Our website may contain links to third-party websites. These are provided for your convenience, but we are not responsible for the privacy practices or content of those sites. We recommend you review their privacy policies directly.

9. Public Information

   If you choose to post information on public forums, product reviews, or social media associated with us, that information becomes public. Please take care before sharing personal details.

10. Overseas Disclosures

    AWA Parts Australia may use third-party services hosted overseas. These providers are required to handle personal information in a way that offers similar protections to Australian standards.

11. Contact Us

    For access requests, corrections, or complaints about how your personal information is handled, please contact us via the contact page on our website.